What's New

9th September 2019

Infor v8.4.2

We are pleased to announce that Infor CRM v8.4.2 is now available. This release fixes a large number of defects and improvements across Windows & Web applications.

See here for more details about each release.

13th May 2019

Infor v8.4.1

We are pleased to announce that Infor CRM v8.4.1 is now available. This release fixes a large number of defects and improvements across Windows & Web applications.

See here for more details about each release.

16th April 2018

Infor v8.3.0

We are pleased to announce that Infor CRM v8.3 Update 10 is now available. This release fixes a number of defects and improvements across Windows & Web applications.

See here for more details about each release.

19th January 2018

Infor v8.4.0

We are pleased to announce that Infor CRM v8.4 is now available. This release fixes a number of defects and improvements across Windows & Web applications.

See here for more details about each release.

3rd October 2017

Infor v8.3.0 Updates

We are pleased to announce that Update 09 is now available. This release fixes a number of defects and improvements across Windows & Web applications.

See here for more details about each release.

20th July 2017

Infor v8.3.0 Updates

We are pleased to announce that Update 08 is now available. This release fixes a number of defects and improvements across Windows & Web applications.

See here for more details about each release.

3rd May 2017

Infor v8.3.0 Updates

We are pleased to announce that Update 07 is now available. This release fixes a number of defects and portal speed improvements for SData and VFS application.

See here for more details about each release.

8th March 2017

Infor v8.3.0 Updates

We are pleased to announce that Update 06 is now available. This release fixes a number of defects and portal speed improvements for SData and VFS application.

See here for more details about each release.

17th January 2017

Infor v8.2.0 Updates

We are pleased to announce that Update 04 is now available. This release fixes a number of defects and several enhancements.

See here for more details about each release.

22nd December 2016

Infor v8.3.0 Updates

We are pleased to announce that Update 05 is now available. This release fixes a number of defects and portal speed improvements for SData.

2nd November 2016

Infor v8.3.0 Updates

We are pleased to announce that Update 04 is now available. This release fixes a number of defects and introduces contour integration (“nearby”) for contacts/companies that are near each other.

8th September 2016

Infor v8.3.0 Updates

We are pleased to announce that Update 03 is now available. This release fixes a number of defects and introduces a performance fix for report generation.

23rd August 2016

Infor v8.1.0 Updates

We are pleased to announce that Update 09 is now available. This release fixes a number of defects and introduces a performance fix for report generation.

23rd August 2016

Infor v8.2.0 Updates

We are pleased to announce that Update 03 is now available. This release fixes a number of defects and introduces a performance fix for report generation.

25th July 2016

Infor v8.3.0 Updates

We are pleased to announce that Update 02 is now available. This release fixes a number of defects and introduces a performance fix for report generation.

19th May 2016

Infor v8.3.0 Updates

We are pleased to announce that Update 01 is now available. This release fixes a number of defects and introduces a performance fix for report generation.

Infor v8.3.0 Released

We are pleased to announce that v8.3 is now available for general release. We are updating this page as documentation is made available.

Exchange 2016 & Office 2016

These are now generally available by Microsoft. Please check the resources section for further details.

Infor v8.2.0 Updates

We are pleased to announce that Update 01 is now available. See the release blog for more details about what is included in this release.

Great Customer Feedback

It’s always great to receive good feedback and it doesn’t get much better than this ! Working into the early hours over the last few nights we provided testing and code for a customers’ outsourced IT provider. They commented:

“Over 25 years working with a very large number of software companies and vendors I have encountered many who have excellent technical skills. Finding one with genuinely outstanding Customer Service is much less common. So finding one with both is a rare find indeed. We have been working on a project that required expert advice in a massive hurry and the team at Empath-e could not have helped more, not only responding at incredibly short notice but, recognising that we were up against a tight deadline, well beyond service levels that anyone would normally expect of a vendor. Not only did they fully solve our problem but they did so in a way that has saved us a lot of effort elsewhere in the project. I cannot speak highly enough of them. Many, many thanks.”

Doug Hesketh, Director – Advisory Services, Acora Acora are the strategic IT partners for Syscap

Windows 10 Released

Microsoft have now released Windows 10 as of July 29th – We previously ran a few tests of Inform CRM 8.2 and Windows 10 Insider Preview – check out our report to see how it all went.

Infor v8.1.0 Updates

We are pleased to announce that Update 07 is now available. This combines both Windows and Web clients and localised for EN, FR, DE & IT. See the release notes for more details about what is included in this release.

08xx Call costs

You may have heard that Ofcom is making it clear how much calls to ’08’ phone numbers cost.

Infor v8.2.0 Released

We are pleased to announce that Infor CRM 8.2.0 is now available. Please see the announcement page for more details on this release.

We have also installed this version on Windows 10 Insider Preview – check out the document for details!

We are pleased to announce v3 of Concep Send for Infor CRM (v7 & v8). This now supports the latest API for Concep, improved sending speed and full API integration. Read more about how to use the system in the User Guide / Implementation Guide

Infor v8.1.0 Updates

We are pleased to announce that Update 06 is now available. This combines both Windows and Web clients and localised for EN, FR, DE & IT. See the release notes for more details about what is included in this release.

London Marathon 2015

Our very own Adam Travers completed the London Marathon on 26th April 15 in a respectable 5h 00m 58s ! As of 26th April he has raised over £2,500 for our nominated charity Animals Asia. Thanks to everyone who donated, much appreciated!

If you wish to donate – please use the Virgin MoneyGiving site – as all donations (plus relevant gift aid) will go directly to Animals Asia.

Infor CRM Named A Top Rated CRM Platform by Software Users on TrustRadius

We are happy to announce today that Infor CRM was named a top-rated CRM platform for mid-size companies in the 2015 TrustRadius Buyer’s Guide to CRM Software. Based solely on user reviews and ratings, reviewers highlighted solution flexibility, mobile CRM, and the advancements made since the 2014 acquisition of Infor CRM (formerly Saleslogix).

Peer reviews rank high in software evaluations, and we are always happy to hear from customers about their experiences with Infor CRM. We encourage existing customers to submit an Infor CRM review through TrustRadius and invite prospective customers to review what other like-minded companies have to say.

Download your free copy of the report here: www.trustradius.com/guides/crm

Infor v8.1.0 Updates

We are pleased to announce that Update 05 is now available. This introduces the new branding from Infor across the Windows, Web & Mobile product ranges.

NB: SNC04 was an internal release only.

We have updated our demo suite for you to try these new versions.

12th January 2015

The Infor CRM 8.1 Update 05 is the first manifestation of the investment Infor have made into the platform and contains a fresh new user interface and several notable features such as:

• Detail view has more room for tabs and better support for scrolling through stacked tabs placed in the middle pane. The detail view slitter which separated the detail pane from the tabs is now optional. The detail view splitter is off by default but can be turned back on by an option in the master template
• Export filtered data to Microsoft Excel. In the past, the export to Excel feature would export the content of the group. Now the feature will filter the list based on look up results and it will filter exported data based on filter selection
• Dynamically filter reports and report history using filters. Reporting and report history views include dynamic list view filtering similar to other entities
• New SData API support for filtering of Crystal Report templates and report history
• Improved History view experience and performance. Users can choose to view history based on if you are a primary contact or lead or across all participants and improves performance while viewing the list
• Improved attachments view. Attachments are now sorted by which attachments were most recently updated at the top of the list
• Several improvements to quality and performance. Faster navigation with large lists of groups and with groups with large sets of data
• New and Improved look and feel for the Web Client. Web Client user interface adopts the new Infor Hook & Loop rebranded styling, fonts, icons, and colours
• Optional bundles to apply login UI and help if the full model update cannot be immediately applied which enables the user interface to have a consistent, rebranded look and feel
• Schema enhancements to enable ION integration and Sync for Exchange
• SData portal user authentication

Upcoming releases include updates to Infor CRM Advanced Analytics, ION Integration to enable unification with ERP solutions, enhancements to Visual Analyzer, Xbar for Outlook v1.2, and much more!

New Utility

Based on a customer requirement, we created a small utility to convert documents created directly in Microsoft Word into Infor CRM’s mail-merge system. Simply point it at the Word document and it imports it into Infor CRM.

New Corporate Videos

We are pleased to announce availability of two new Infor CRM videos.

• Infor CRM Overview
• Infor CRM Xbar for Outlook®

These videos cover a product overview and look specifically at Infor CRM Xbar for Outlook®, and are good showcases of Infor CRM.

Social Media

Infor CRM has now completed the migration of all social networks from Saleslogix to Infor CRM. Follow us and spread the word! Infor CRM: Facebook, Twitter, LinkedIn, YouTube

Nucleus shift Infor into Leaders Quadrant

Infor has moved into the Leaders Quadrant, according to the industry analysts Nucleus. You can read more about this report here, or the comments from Infor themselves.

Saleslogix transitions to Infor

New As of 3rd September the acquisition by Infor has completed. You can read more on this exciting transition on this page. Over the next few weeks we will begin the rebranding to Infor CRM™

Saleslogix v8.1.0/8.0.0 Fixes

SNC Update 03 was released for v8.1.0. This fixes many issues and should be applied to all sites running v8.1.0. SNC Update 20 and Web Model 7 were released for 8.0.0.

Saleslogix transitions to Infor

New As of 3rd September the acquisition by Infor has completed.

New We have created a page dedicated to this news and will updated this as updates come out.

In an exciting move, an announcement was made today (14th August 2014) indicating an agreement having been reached to sell Saleslogix to Infor. We have a conference call with Swiftpage tomorrow (15th August 2014) where we will learn more about what this means for you and Saleslogix longer term. Given the size of Infor, its product suites and customer base we fully expect this to be very positive move for customers of Saleslogix.

Saleslogix v8.0.0 Compatibility Guide

Updated for June 2014 and includes latest OS and X-Bar requirements.

Saleslogix v8.0.0 Fixes

Web Core 07 was released. This fixes several issues with web client, see document for more details.

Saleslogix Xbar for Microsoft® Outlook®

Saleslogix v8.0 and v8.1 customers with a valid maintenance contract can get the new Saleslogix Xbar add-in at no charge to embed CRM inside your Microsoft® Outlook® inbox.

When a lead, contact, account, or task is accessed through Outlook, the Saleslogix Xbar instantly displays related contact, activity, opportunity information and more from Saleslogix. Use the Saleslogix Xbar for Outlook to:

• Freely work with and modify Saleslogix information, taking actions and updating information as necessary, all from within Outlook
• Turn unstructured email threads in Outlook into defined tasks, opportunities, leads, accounts, tickets, and more in Saleslogix
• Drag and drop email signatures from Outlook to quickly create new contacts, leads, and tickets in Saleslogix
• See everyone in Saleslogix associated with a specific account, contact, lead, email thread, or opportunity from Outlook

Learn more about Saleslogix Xbar for Outlook at CRMthreads.com today or read this short document for full details!

Microsoft SQL Server 2012 SP2 / SQL 2014

Microsoft releases SP2 for SQL Server 2012. This is the last expected SP prior to SQL2014 taking precedence for new installations. We have also just tested SQL Server 2014 please review this page for SQL Server 2014 instructions and hints.

Saleslogix v8.0.0 Fixes

SNC Update 12 was released. This fixes an issue with SyncServer and off-line web clients.

Corporate Sponsorship

We are pleased to be sponsoring the Animals Asia summer event on 19th June at Gilgamesh Restaurant, London with Downton Abbey’s ‘Mrs Patmore’ Lesley Nicol and Peter Egan. Find out more….

Saleslogix v8.x Fixes

SLX v8.0.0 Web Model Update 06 & SLX v8.1.0 Web Model 01 & SLX v8.1.0 SNC Update 02 were released. A Known Issues document was also created for v8.1.

Customer Survey 2014

Thanks to everyone who completed the survey, we are very pleased with the results and look forward to implementing some of your suggestions shortly! See customer day above for the first results of this survey!

Saleslogix v8.0.0 Fixes

SNC Update 16 was released.

Saleslogix v8.1.0 Q & A

A short Q&A session on some of the new features within Saleslogix v8.1.0. We’ve also updated the marketing materials to detail this release.

Saleslogix v8.1.0

We are pleased to announce that Saleslogix v8.1.0 has now been released. Use the link to examine this new version in more detail.

Malicious Activity

Due to the increased levels of virus, trojans and malicious activity affecting IT equipment starting 1st January 2014 we will no longer offer removal as part of our standard contract. We can, of course, still provide this service on a time and materials basis. We recommend and install ESET at all our maintained sites.

New Outlook Sync for v8.1.0

We couldn’t resist showing you the new Outlook Sync (replacing IntelliSync). Available for 32bit & 64bit Office 2007-2013! Details to follow shortly in our new SLX 8.1.0 section.

Concep Send & Saleslogix Web

We are delighted to announce the availability of Saleslogix Web v8.0 with Concep | Send support.

Charitable Support

In line with our policy to support charitable organisations we have contininued our support for Animals Asia this year and, also, now support a local, Southampton based, organisation who are dedicated to the rescue and re-home of unwanted and ill-treated rabbits.

We were also delighted to attend Richard Symonds latest exhibition Wild at HeART in Bramley on 1st December. More photos here!

Saleslogix 7.5.0 – 7.5.3 Critical Fix Only Status

Due to the ever changing IT environment and market, Swiftpage need to focus their resources on 7.5.4, 8.0 and the imminent release of 8.1.  Therefore, Swiftpage are announcing that Saleslogix versions 7.5.0 thru 7.5.3 are moving to Critical Fix Only Status as of 31-Oct-2013. No official product retirement date has yet been announced.

Saleslogix Mobile 3.0.0

Released at the recent conference in Gateshead, we’ve updated our on-line demo for mobile 3.0.0 – login with your mobile/tablet device right now!

Saleslogix Mobile 2.2.0

We’ve updated our on-line demo for mobile 2.2.0 – login with your mobile/tablet device right now!

Saleslogix v8.1 prepares for Autumn Release

Saleslogix v8.1 brings some great new features; notably support for Office 64bit, Internet Explorer 64bit and expanded browser support such as Chrome, Firefox and Safari. In addition, support for Google Apps will be introduced during this release. Read more…

Swiftpage establish international sales operation in Newcastle

Head of Swiftpage’s Newcastle Operations, Lindsay Boullin, said: “Everyone here at Swiftpage is thrilled to move into our new office at Quorum. It will allow us to better facilitate our support, sales and training operations by doubling the square footage of our office space and supporting the technology required to deliver world class customer service to an international customer base.“ Read more…

» Saleslogix Logo Change

As of 1st July 2013 the acquisition has now completed.

The re-branding by Swiftpage brings the new Saleslogix logo. Here’s a short video from the President and CEO John Oechsle of Swiftpage talking about the changes.

» Saleslogix v8.0.0 SNC Update 06/Core 03

Fixes several issues with Windows and Web Clients. Be sure to review the document on the changes required to support these platforms.

» Saleslogix v8.0.0 SNC Update 07/v7.5.4 Hot-Fix 14

Fixes several issues with Sync & the provider. Be sure to review the document on the changes required to support these platforms.

» Windows XP and Office 2003 retires April 8th 2014

We have contacted customers in relation to the above. Check out more on this page about what to do next.

» Saleslogix Market Space

Find certified applications designed to extend Saleslogix across different business needs.

» Saleslogix v8.0.0 SNC Update 03/08 & Web Update 02

This introduces support for Windows 8, Windows Server 2012, Internet Explorer 10 and Office 2013. Be sure to review the document on the changes required to support these platforms.

» Saleslogix v8.0.0 Fixes | v7.5.4 Fixes

Several fixes are now available for Version 7.5.4 and v8.0.0

» Saleslogix v7.5.4 Lan Update 16

This update fixes sync issues and library documents.

» Sage ACT! and Saleslogix acquired by Swiftpage

In case you missed the announcement on the main page, further information on this exciting news can be found here!

» Saleslogix v7.5.4 Web Package 06

This package contains many fixes for v7.5.4 Web product.

» Re-Certification for Version 8.

We are pleased to announce that we have re-certified for version 8 and are fully compliant with Sage’s training and certification requirements.

11/07/12 – Our resource page for Saleslogix v8 and SQL2012 document updated. All previously found issues are now corrected in this release.

06/07/12 – Saleslogix v7.5.3 Hot-Fix 10 was released.

» Sage have recently commissioned an independent study of their customer base. They use Net Promoter Scoring (NPS) which is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

By asking one simple question – How likely is it that you would recommend (Company X) to a friend or colleague? – you can track these groups and get a clear measure of your company’s performance through its customers eyes. Customers respond on a 0-to-10 point rating scale and are categorised as follows:

• Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fuelling growth.
• Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
• Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

We are pleased to report that, with the results so far collected, our customers have given us a resounding “10” for customer service, availability and recommendation! Click on the image for the actual results.

» Exchange SP2 Update Rollup 1 was released on Feb 13th, read more

» Exchange Service Pack 2 was released during December 2012, read more

For those customers on a valid support contract we will be operating a rolling upgrade to this version to ensure you remain current with service packs, defect fixes and general improvements.

» During Sage’s year end competition “Sage BP Summer Games“, empath-e were listed in the top 5 (of 274)! We accumulated 2 Golds, 2 Silvers & 2 Bronze medals. In real terms this is an achievement of 305% of our target set by Sage! Our grateful thanks to all the customers who supported us!

» SalesLogix v7.5.4 Web Update 01, more details

» SalesLogix v7.5.3 Web Update 06, Hot-Fix 19, more details

» We have clarified the requirements for Office 365 and Office 64bit, more details

» Sage announce SalesLogix v7.2 to be retired on 30th July 2012, read more

» Our demo site has been updated for SalesLogix v7.5.4, check it out!

» Four Hot-Fixes for 7.5.3 were released. Check the links on the right-hand side menu for more details.

» Sage have now released v7.5.4. Some noteable inclusions are as follows:

• Sage SalesLogix 7.5.4 delivers the integration capability to facilitate integration with Sage ERP 1000 v4.0 ensuring front and back office consistency within customer records and eliminating duplicate data entry or data inaccuracies.
• The Installation and Upgrade process has been enhanced so that customers upgrading from 7.5.x or new customers only have to install the service pack. Pre-requisites for the installation have been moved to the beginning of the installation wizard to streamline the installation process and logging has been improved to aid trouble shooting.
• This service pack includes a number of exciting new features, extensive usability enhancements and market leading innovations for ERP integration – all with a focus on quality, cost of ownership and user experience.

» Pinsent Masons LLP recently faced an issue with their email address quality, prior to their annual Christmas Card mail-out. Simon McNidder comments:

“CRM database success is very dependant on data quality.  So we spend quite a bit of time identifying data integrity rules, currently about 150 per month, for our system to automatically check for on a regular basis.  One of the hardest areas to get right is email addresses.  With email being so key to our marketing activities these days, it’s important to have emails that get delivered.  A very near match just won’t do, like it can with postal addresses, and typos continually creep into email addresses.  I’ve known the team at empath-e for a while and, although I trusted them and their software, I couldn’t plug their email confidence checker solution into our CRM system (which is supplied by someone else).  So, as usual, they came up with a good solution – they simply took my emails and returned the faulty emails & IDs the same day!  It was as easy as that.  Very cost effective as well.  Some had common typos – which were identified in the returned file, and some were tagged as not even existing.  Thanks to empath-e, we’ve immediately been able to clean the typos and ensure the emails get delivered.  It’ll take longer to sort the invalid emails – but at least we can identify the faulty ones for further investigation.  I’d recommend this service to anyone who takes their marketing data seriously.“

Simon McNidder, Global CRM Database Manager, Pinsent Masons LLP

For more information on this utility – please visit our product page, or download the flyer and contact us for more information.

» During Sage Sage Visions 2010, held on 3rd November at the Concept Centre in Milton Keynes, we won the title for “Extraordinary Customer Service 2010 ” !

The write-up for the award entry was designed and developed by our marketing company, B&V Creative, who did a fantastic job within a very short space of time.

Our thanks go to Chris Jones of Quanta Training for submitting an excellent write-up of their CRM project as it has developed over the years – which also made the shortlist but, sadly, we couldn’t win in two categories. Our thanks also go to Mark Dykun of BitTelligent in Canada who authored the Navision Integration and data manipulation tools on the O.W project.

» The Animals Asia event at Goodwood House was fantastic. Empath-e raised £6,175 for the evening as part of the auction! Many thanks to those of you who contributed your kind donations.

Read more about this event here.

» SalesLogix v7.5.3 was released on Friday 20th August 2010. We have updated this site to include all of the information available on this release, and have updated our demo system to v7.5.3! More details, including compatibility information can be found here.

Download our new brochure to read more about SalesLogix and what it can do for your business.

Contact us on +44 (0)845 1368445 to discuss how we can help you and your business.

» Several new hot-fixes are being released this week for v7.5.1 – check the link for more information.

Were you a customer of BDE Group?

We were all saddened to hear of the sudden demise of BDE Group today (18th May) and if you were a customer of theirs, and require an interim or full support package, please contact us on +44 (0)845 1368445 or email: support@empath-e.com to discuss your options moving forward. » Read More

» Sage have just launched their new community web site for Business Partners, Customers and Sage Staff to discuss, learn and share information » Learn More

» We are delighted to welcome Adam Travers as our new Support Director. Many of you will have dealt with him already, during his previous employment at E1 Business, and he’s eager to work with you all again!

If you would like to get in touch & chat over old times, drop him an email at adam.travers@empath-e.com ! » Read More

» Concep Global Email Marketing – Now Released !

Our integration between SalesLogix and Concep Global is now available !! The system enables you to take data from SalesLogix as part of a marketing campaign and upload it directly to Concep. When a campaign is sent – all information is then returned directly & automatically to SalesLogix without further intervention. Learn more here.