Partnering with you – not just on rollout, but continually and in line with your business model

At empath-e our aim is to ensure that your Infor CRM system works for you and your business, not just on rollout – but continually and in line with your business model.

First steps

Our aim is to know your business well enough to ensure your CRM system will support every member of your team. Consultation is at the heart of this process. We will ensure that we capture your precise needs at the time of delivery.


Developing a CRM system requires partnership and we therefore strongly recommend that a key manager or team is appointed to drive the implementation process through the company, ensuring acceptance at every level and feedback to be a continuous process. The most successful implementations are those that utilise this process. Your empath-e consultant will always be on hand to adapt the system as it matures within the business.

Continued development

Once your system is working hard for you there will be a need for continuous adjustment, as your business develops and grows. Your consultant will be on hand to help you develop your CRM system so you can stay ahead of your customers’ and staff’s demands, ensuring your investment is paying dividends.