Integrating Infor CRM with your telephone system
Intelli-CTi for Infor CRM extends the capabilities of your telephone system by delivering highly sophisticated integration with Infor CRM. Completely reengineered in active script and with new call manager functions delivered as a main view in Infor CRM, intelli-CTi for Infor CRM significantly extends the reach and value of your Infor CRM system.
intelli-CTi for Infor CRM delivers tangible productivity enhancements and has been deployed for thousands of users worldwide. Faster, error-free dialling and caller identification shaves vital seconds off every call, meaning hours across the whole infrastructure and reductions in your business overheads. intelli-CTi for Infor CRM also enables a complete view of your telephony activity, including calls active with other Infor CRM users.
Improved Reporting and Enhanced Activity Management
You can also capture vital records of your calls and their outcomes without having to make handwritten notes while you’re on the phone. These processes can be customised to fit your organisation by using QGate’s framework to implement future proof customisations around your CTI taskflows.