Urgent Issues

Information on critical issues affecting your product

As of 21st December 2021 - Updated/Closed

Summary (21/12/2021) – Fixed

There is a potential issue with Mail-Merge whereby any mail-merge, that previously worked, will now result in an error “Could not Lock File” during the merge process. This is caused by a recent fix provided by Microsoft affecting the Access/Jet components (MDAC). Follow the fixes provided, depending on the version of Office you use, within the link above.

Summary (14/12/2021) – Closed

Infor is aware of the recently announced vulnerability with Log4j2. We are actively monitoring our systems and deploying updates and patches where appropriate to mitigate the issue. Update: As of 17/12/2021 Infor has determined no products are affected but the below steps can be taken on the distribution files (even if not used).

Action Steps
Please see Knowledge Base (KB) article 2229037 and use the ‘Sign up’ feature in the KB header to receive notification when new information and patches (for on-premises customers) are available for your product line and versions.
 
Currently, these are the known components affected:
 
  • SAP Crystal Reports: The following is from SAP regarding their BusinessObjects. “SAP BusinessObjects BI Platform is not impacted by the CVE-2021-44228. The impacted component is the main JNDI package. JNDI classes and methods are not used in the SAP BusinessObjects BI Platform. Additionally, Java 8u121 protects against this vulnerability and the JVM shipped with SAP BusinessObjects BI Platform is above this version.”

    • C:\Program Files (x86)\Business Objects\Common\3.5\java\lib\external\axis\1.3\log4j.jar

    • C:\Program Files (x86)\Business Objects\Common\3.5\java\lib\external\log4j.jar*

Thank you for your continued patience and support as we focus on our investigation and mitigation actions.

Archived Issues

20-Sep-2013 (Corrected by iOS v7.1)

- Saleslogix Web Client and Apple IOS 7

With the excitement of the iOS7 released on 19th September 2013, Saleslogix Support has received feedback that, upon upgrading to iOS7, some of the Saleslogix mobile client functionality has been disabled or does not work.  Based on initial research into the concerns, running the Saleslogix client on iOS7 will not function as expected.  Two areas have been identified which include launching a phone call, email or location from Saleslogix mobile and the editing of items.

With the excitement of the iOS7 released on 19th September 2013, Saleslogix Support has received feedback that, upon upgrading to iOS7, some of the Saleslogix mobile client functionality has been disabled or does not work. Based on initial research into the concerns, running the Saleslogix client on iOS7 will not function as expected. Two areas have been identified which include launching a phone call, email or location from Saleslogix mobile and the editing of items.

03-Jul-2012 (Corrected by 7.5.4.7117)

- Desktop Integration Manager on Citrix/Remote Desktop Service

We have been working with Sage Development to fix an issue with DTM. The original issue was that this could not be run in the above environments. A user logging in would overwrite the settings of prior users and could not run Mail-Merge/Export to XL. This was because, originally, DTM had insufficient permissions to create the required objects. This has now been fixed as of 7.5.4.7117 – contact us for details.

11-May-2011 (Corrected by 7.5.4)

- Mail-Merge and Internet Explorer 9 on 64bit

If you are using Saleslogix 7.5 on 64bit (Win7 x64, Win2008R2 for example), have recently upgraded to IE9 and are running HTML Email Mail-Merges you will find that this fails at the sending stage. The OS reports “Saleslogix has stopped working” and the mail-merge does not complete. The event viewer reports:
Faulting application name: Saleslogix.exe, version: 7.5.3.4339, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa
Exception code: 0x0eedfade
Fault offset: 0x0000b727
Faulting process id: 0x340
Faulting application start time: 0x01cc0fdaefa274a1
Faulting application path: C:\Program Files (x86)\Saleslogix\Saleslogix.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 431eae75-7bce-11e0-a2ea-000c29aa8321
This is a known issue, caused by a change made by Microsoft in the HTML engine, brought in via IE 9.
As a temporary work-around you can obtain SLXMMEngine.dll from 7.5.4, where this issue has already been corrected. This can be applied to system running earlier releases of SLX – such as 7.5.3 or earlier. Please contact us for more details.

Update: This issue is now fixed in Saleslogix v7.5.4

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Urgent Issues (*NEW* 14/12/2021)

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