20-Sep-2013 (Corrected by iOS v7.1)

– Saleslogix Web Client and Apple IOS 7

With the excitement of the iOS7 released on 19th September 2013, Saleslogix Support has received feedback that, upon upgrading to iOS7, some of the Saleslogix mobile client functionality has been disabled or does not work.  Based on initial research into the concerns, running the Saleslogix client on iOS7 will not function as expected.  Two areas have been identified which include launching a phone call, email or location from Saleslogix mobile and the editing of items.

Their recommendation is to delay upgrading to iOS7 on Apple devices where Saleslogix is in use until Apple and the mobile team have had a chance to address any incompatibilities with the iOS7 Update.  Patches will be required to address incompatibilities.  They expect to release a patch as soon as possible to address issues within their control.  We will keep you updated as to when the patch will be available.

03-Jul-2012 (Corrected by 7.5.4.7117)

– Desktop Integration Manager on Citrix/Remote Desktop Service

We have been working with Sage Development to fix an issue with DTM. The original issue was that this could not be run in the above environments. A user logging in would overwrite the settings of prior users and could not run Mail-Merge/Export to XL. This was because, originally, DTM had insufficient permissions to create the required objects. This has now been fixed as of 7.5.4.7117 – contact us for details.

11-May-2011 (Corrected by 7.5.4)

– Mail-Merge and Internet Explorer 9 on 64bit

If you are using Saleslogix 7.5 on 64bit (Win7 x64, Win2008R2 for example), have recently upgraded to IE9 and are running HTML Email Mail-Merges you will find that this fails at the sending stage. The OS reports “Saleslogix has stopped working” and the mail-merge does not complete. The event viewer reports:

Faulting application name: Saleslogix.exe, version: 7.5.3.4339, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa

Exception code: 0x0eedfade
Fault offset: 0x0000b727
Faulting process id: 0x340
Faulting application start time: 0x01cc0fdaefa274a1
Faulting application path: C:\Program Files (x86)\Saleslogix\Saleslogix.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 431eae75-7bce-11e0-a2ea-000c29aa8321

This is a known issue, caused by a change made by Microsoft in the HTML engine, brought in via IE 9.

As a temporary work-around you can obtain SLXMMEngine.dll from 7.5.4, where this issue has already been corrected. This can be applied to system running earlier releases of SLX – such as 7.5.3 or earlier. Please contact us for more details.

Update: This issue is now fixed in Saleslogix v7.5.4

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