TaskCentre

Business Process Management

Version 4.5 Service Release 3a

TaskCentre v4.5 is a powerful suite of Business Process Management (BPM) technologies that 'loosely couples' business applications enabling organisations to automate virtually any employee-driven business process. Find out what's been corrected in this service release.


empath-e are pleased to have been certified as an official Business Partner of Orbis Software, the supplier of TaskCentre. You can read more below about how TaskCentre can help monitor critical business activities within your Infor CRM database. v4.5 is now available, contact us for more information, download a full brochure or download a brochure specifically for Infor CRM. You can also read about how we chose Orbis for solving everyday tasks and also for more customer-centric solutions.

What is Business Process Management (BPM)?

See an example task for SalesLogixBusiness Process Management in broad terms is the automation of those employee activities that cost the company valuable time and money. All businesses today are dependent on people extracting, formatting and distributing business information from business applications. Yet, people have physical limitations, they are prone to illness and unfortunately make mistakes.

Business Process Management technology is the IT industry's response to the problems created by employee-dependant applications. Directors, managers, suppliers and customers expect instant responses to real-time commercial interactions and business process management technology leverages all the organisation's I.T. systems by creating a real-time, responsive infrastructure.

TaskCentre solutions and examples of use

Solutions Examples of Use
Advanced Business Alerts
KPI's, fraud detection, critical failure points, workload exceptions, employee performance alerts and financial warnings.
Workflow
Increased credit limit acceptance, budget sign-off, production schedule approval and confirmed delivery receipt.
Document Automation
Monthly statements, loading instructions, welcome packs, credit control letters and end-of-line product specials.
Web Content Publishing
Publishing of KPI's, drop history, current queue status, capacity levels and live customer account statements.
Subscriptions and Requests
Balance enquires, news subscriptions, property details, stock levels and employee shortfalls.
Integration
Updated supplier contacts, self-service ticketing, automated unsubscribes, update name and address across multiple applications and refresh personnel details.

Infor CRM Integration


See the following page on how TaskCentre can integrate with Infor CRM and view an example work-flow task.